Any contact is a lead, but what determines if it is a lead that will result in business or just another rabbit hole for your sales force to go down and come up empty handed? Lead qualification from Xiingo can help you determine the following:
- Does this organization and person need your product or service?
- Does your product or service meet their requirements?
- Does this lead come from an organization whose need is current, authorized and budgeted?
Call center operation and technologies have grown beyond customer service, help desk and order entry etc. Inbound services at a 21st Century call center like Xiingo can also provide lead qualification that can verify caller’s interest, qualifications and timeline. Filters that are selected by you can determine which inquiries fall within your parameters and qualify as a quality lead. If your needs change, those filters are available to you 24/7!